Household debt forms the largest share of the portfolio
Household loans reached 41.52 billion euros, representing 52 percent of the total portfolio managed by servicers. Mortgages accounted for 24.96 billion euros, or 60 percent of household debt, while consumer loans stood at 16.22 billion euros. Mortgage balances declined slightly from 25.37 billion euros recorded in June 2025. Consumer loan volumes continued to rise from the start of the year. An additional 336 million euros covered other household obligations. The overall household segment therefore remains the dominant component, even as mortgage volumes show a modest downward trend over the twelve months to June 2026 and consumer loans move in the opposite direction. The split between mortgages and consumer loans within the household category highlights differing repayment patterns, with the former easing while the latter grows steadily.
Business and professional loans show mixed movements
Business loans reached 28.15 billion euros in June, up from 27.8 billion euros in March and representing 32 percent of the portfolio. Loans to freelancers, farmers and sole proprietors fell to 9.99 billion euros from 10.09 billion euros three months earlier. Together these categories covered 13 percent of the total. The combined book of household, business and professional loans equalled 87 percent of the 91.5 billion euro portfolio reported at the end of 2025. This distribution indicates that the three main borrower groups continue to account for the great majority of the stock held by servicers. The slight quarterly increase in business loans contrasts with the small decline among professionals, pointing to uneven pressures across borrower types.
Non-performing exposures dominate the stock
Non-performing loans made up 84 percent of the portfolio held by servicers, with performing exposures accounting for the remaining 16 percent. The servicers’ portion of overdue private debt reached approximately 68 billion euros. This figure represents more than 90 percent of the overdue private-sector debt held by banks and servicers combined and roughly 30 percent of all overdue debt in the Greek economy. Public-sector arrears remain larger at around 165 billion euros. The heavy concentration of non-performing exposures underscores the scale of the legacy problem still under management. The 68 billion euro figure therefore captures the bulk of private overdue debt outside the banking system itself.
Artificial intelligence tools enter debt management
Servicers are introducing artificial intelligence solutions to handle the volume of cases. These tools provide borrowers with personalised financial guidance. A pan-European Intrum survey found that 37 percent of Greek consumers already use generative AI tools such as ChatGPT to understand financial terms. Forty percent believe AI can support fairer debt-management processes. Forty-nine percent of respondents said they would trust AI more if a human adviser remained available when needed, compared with 56 percent across Europe. The same survey reported that 37 percent of Greeks had missed at least one bill payment in the previous twelve months and 60 percent had borrowed to meet obligations in the prior six months. The combination of high familiarity with AI tools and persistent payment difficulties suggests that any new technology will need to be paired with human oversight to gain broader acceptance. Servicers therefore view AI as a way to scale advice while the survey data indicate that trust hinges on keeping human support accessible.
Portfolio covers nearly 2.5 million taxpayers
The loans managed by servicers involve almost 2.5 million distinct tax identification numbers of individuals and companies. The gradual reduction in mortgage balances since mid-2025 contrasts with the steady increase in consumer loans, indicating differing repayment dynamics across product types. This large number of distinct borrowers means servicers must maintain contact and restructuring options at a scale that continues to challenge operational capacity. The 2.5 million AFM figure illustrates the breadth of the population affected by the stock now under servicer management.
Frequently asked questions
What is the total nominal value of loans managed by Greek servicers in June 2026?
The nominal value reached 79.65 billion euros according to Bank of Greece data released for the second quarter.
Which borrower category holds the largest share?
Household loans represent 52 percent of the portfolio, totalling 41.52 billion euros.
How much of the household debt consists of mortgages?
Mortgages account for 24.96 billion euros, or 60 percent of the household segment.
Are most loans non-performing?
Yes, non-performing exposures comprise 84 percent of the total portfolio held by servicers.
Why are servicers adopting artificial intelligence?
Servicers are deploying AI tools to manage large case volumes and to offer borrowers personalised financial advice.
